hokeepau.com — HKP Food Technology Pte. Ltd.
Draft prepared by WGC · Last updated: [DATE] · Not legal advice — please have a Singapore-qualified lawyer review before publishing.
1. Delivery Coverage
We currently deliver islandwide across Singapore.
⚑ TO CONFIRM: Confirm if any areas are excluded (e.g. restricted or security-access zones, offshore islands, Tuas/industrial areas).
2. Minimum Order Value
A minimum purchase of $150 applies for delivery orders. Orders below this amount can be placed for self-collection at one of our outlets instead.
3. Delivery Fees
⚑ TO CONFIRM: Confirm delivery fee structure — flat fee, free above a certain order value, or distance-based — and insert here.
4. Order Cut-off & Lead Time
As our products are freshly prepared, orders require advance notice.
⚑ TO CONFIRM: Confirm order cut-off time and lead time (e.g. ‘orders must be placed by 6pm for next-day delivery’ or ’48 hours advance notice required’).
5. Delivery Timeslots
Estimated delivery timeslots are shown at checkout. Actual delivery time may vary due to traffic, weather, or other operational factors, and may fall outside the selected slot by a reasonable margin.
6. Receiving Your Delivery
As our pau and dim sum are freshly steamed and perishable, please ensure someone is available to receive your order at the delivery address during the selected timeslot.
- If no one is available, our rider may leave the order at the doorstep at their discretion, or return it to the outlet, depending on building access and security.
- We are not responsible for spoilage, quality loss, or missing items resulting from a delayed or unattended delivery once the order has reached the stated address.
7. Failed Delivery Attempts
If delivery fails due to an incorrect address, an inaccessible location, or the recipient being unavailable, we reserve the right to charge a re-delivery fee or treat the order as completed.
8. Self-Collection
Self-collection is available at our participating outlets during operating hours (8am–10pm daily). Please bring your order confirmation for verification at the counter.
9. Delays Beyond Our Control
We make reasonable efforts to deliver within the estimated timeslot, but we are not liable for delays caused by circumstances beyond our reasonable control, including severe weather, traffic accidents, or road closures.
10. Delivery Partner
⚑ TO CONFIRM: Confirm whether deliveries are fulfilled in-house or via a third-party partner (e.g. Lalamove, Grab), and insert the relevant wording — this affects who is liable for in-transit issues.
11. Contact Us
For delivery enquiries or issues, please contact us at [email address / phone number] or via our Contact Us page.